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Return Policy

Return Window

Returns are accepted within 14 days of receiving your item. Unfortunately, we cannot accept returns or issue refunds after this period.

Eligibility for Return

To be eligible for a return:

  • The item must be unused, in original condition, and in the original packaging.

  • A receipt or proof of purchase is required.

Please Note:
Custom-made or personalized items are non-returnable, unless there is a manufacturer defect or a mistake in customization. If that’s the case, contact us right away so we can make it right.

Non-Returnable Items

  • Gift cards

  • Downloadable products

Partial Refunds (If Applicable)

Only partial refunds may be granted for:

  • Items not in original condition

  • Items that are damaged or missing parts not due to our error

  • Returns received more than 30 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or card account again.

  2. Contact your credit card company or bank — processing times may vary.

  3. If you’ve done all of the above and still haven’t received your refund, please reach out to us directly.

Sale Items

Only regular-priced items are eligible for refunds. Sale or clearance items are final sale.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same one, contact us and we’ll guide you through the next steps.

Gifts

If the item was marked as a gift at purchase and shipped directly to you:

  • You’ll receive a gift credit for the value of your return.

  • Once the returned item is received, we’ll email you a gift certificate code.

If the gift wasn’t marked as a gift or was sent to the gift giver, the refund will go to the gift giver.

Return Shipping

Return items should be mailed to:
3313 W Cherry Lane, Suite 111, Meridian, ID 83646, USA

  • Customers are responsible for return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

For high-value returns (over $75), we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.